CSM AI
Tickets
Every ticket is auto-categorized, routed to the right hub and given a suggested fix.
#1192
Leads not picking up the phone
· Lumen Skin Clinic · 12m agoHigh Lead qualityRouted to Call Center
Suggested fix: Add SMS-first touch for clinic leads + phone verification on form
#1191
Ad showing old showroom address
· Harper & Co Kitchens · 48m agoMedium CreativeRouted to Media Buying
Suggested fix: Swap address in 2 live creatives; AI has drafted replacements
#1190
Invoice shows wrong tax ID
· Vantage Windows & Doors · 2h agoLow BillingRouted to CSM
Suggested fix: Regenerate invoice with updated company details
#1189
Bookings not appearing in calendar
· Precision Auto Care · 3h agoHigh IntegrationRouted to Call Center
Suggested fix: Calendar token expired; send reconnect link to client
#1188
Want to pause ads over the holidays
· Northfield Roofing · 5h agoLow RequestRouted to Media Buying
Suggested fix: Schedule pause Dec 23 – Jan 2 and resume automatically
#1187
Report missing Google leads
· Elite Hair Restoration · YesterdayMedium ReportingRouted to Media Buying
Suggested fix: Google conversion import delayed; re-sync and resend report