CSM AI
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Every client message from email, WhatsApp and Slack Connect, with a reply the AI has already drafted.
Dr. Emma Rowe
· Lumen Skin Clinic · via EmailComplaintHonestly the leads this month feel much weaker. Half of them don't pick up. Not sure this is working for us.
AI drafted reply
Hi Emma, thank you for being straight with me, that's really helpful. You're right that answer rates dipped this month (from 31% to 24%). We've already changed the form to add a phone-verification step, which lifted answer rates 40% for a similar clinic. Could we do a 15-min call tomorrow so I can walk you through the numbers and plan? Ellie