HM
All clients

Client since Apr 2025 · Atlanta

Lumen Skin Clinic

At risk

Retainer

$3,400/mo

Meta Ads · TikTok Ads · Call Center AI

Leads (30d)

202

$30 cost per lead

Booked (30d)

69

Health

54

Last 8 weeks

Timeline

  1. Sent weekly results update: 47 leads, $30 CPL. Opened 4 min later

    AIToday 09:02

  2. Answered Dr. Emma's question about lead quality

    AIYesterday 16:40

  3. Monthly review call, 32 min. Agreed to test a new offer

    EllieMon 11:15am

  4. Sent monthly invoice + performance summary

    AIFri 8am

  5. Shared 3 new ad concepts for approval. Approved 2

    AIWed 2:22pm

  6. Kickoff call. Client onboarded

    EllieApr 2025

Contacts

  • Dr. Emma Rowe

    Owner · emma@lumen.co.uk

  • Ellie Grant

    Client Success Manager (BSS)

Why health moved

  • -14No reply to last 3 emails (7 days)
  • -8CPL up 22% vs target
  • -5Skipped last monthly review call

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